Pre-launch information: Ben & Minny's Pets is not accepting payments or orders yet. We're preparing clear customer-service and returns procedures before launch.
Returns and refunds
Before products become available, we'll publish the final return window, item eligibility, condition requirements, return-shipping responsibilities, and how approved refunds are processed. These may be affected by product type and the fulfillment supplier.
Damaged or incorrect products
We'll provide a clear contact process for delivery problems when orders open. Please contact us through the store before making any return shipment, so we can direct you to the correct location.
Your consumer rights
Any store policy will respect applicable Canadian consumer-protection requirements. This pre-launch page does not limit any rights you may have under law.
Contact
For questions, visit our Contact page or email support@benandminnyspets.com.