Shipping policy
Shipping Policy
Ben & Minny’s Pets
Last updated: October 23, 2026
Thank you for shopping with Ben & Minny’s Pets.
We work with independent fulfillment partners to deliver pet products to eligible addresses in Canada and the United States.
Shipping Destinations
We currently offer shipping to eligible locations within:
- Canada
- United States
Availability may vary depending on the product and destination.
Shipping Costs
Shipping options and charges are calculated or displayed during checkout.
The final shipping charge shown before payment is the amount applicable to your order.
Any advertised free-shipping promotion is subject to its stated conditions.
Order Processing
Orders are processed after successful payment authorization.
Processing times depend on supplier availability, order verification, and fulfillment location.
Delivery Estimates
Estimated delivery times may vary depending on the product, destination, shipping carrier, and supplier.
Any delivery estimate provided at checkout or in order communications is subject to applicable consumer protection laws and delivery commitments.
Multiple Shipments
Products may ship from different warehouses.
Customers ordering multiple items may receive separate packages and tracking numbers.
Tracking
Tracking information will be provided when available from the fulfillment provider.
Delayed or Missing Orders
If your order is delayed or has not arrived, contact support@benandminnyspets.com with your order number.
We will investigate with the relevant fulfillment provider or carrier and arrange an appropriate resolution.
Incorrect Addresses
Customers should verify shipping details before completing checkout.
If an address requires correction, contact us promptly. Address changes may not be possible once an order has shipped.
Customs and Import Charges
International shipments may be subject to customs processing or import requirements.
Any applicable duties, taxes, and charges will be handled in accordance with checkout disclosures and applicable law.
Customer Support
Email: support@benandminnyspets.com
Website: https://benandminnyspets.com