Refund policy
Return and Refund Policy
Ben & Minny’s Pets
Last updated: October 23, 2026
At Ben & Minny’s Pets, customer satisfaction and the well-being of pets are important to us. We strive to provide quality products and fair solutions when something goes wrong.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact support@benandminnyspets.com as soon as reasonably possible.
Include your order number, a description of the problem, and photographs where available.
We will review your request and arrange an appropriate remedy, which may include a replacement, refund, or another solution required by applicable consumer protection laws.
Change-of-Mind Returns
Our products are sourced from multiple suppliers, and voluntary return eligibility may vary by product.
Our standard change-of-mind return window has not yet been finalized.
Before purchasing, customers may contact us to confirm whether a particular product is eligible for a voluntary return, including any applicable return-shipping costs.
Exchanges
If you wish to exchange an item, contact our customer support team to confirm eligibility and availability.
Refund Processing
Approved refunds will normally be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Return Shipping
Return shipping arrangements depend on the reason for the return and applicable legal requirements.
Customers should contact us for instructions before returning merchandise.
Do not send products directly to a supplier or warehouse without authorization.
Consumer Rights
Nothing in this policy limits statutory rights to refunds, replacements, repairs, cancellation, or other remedies under applicable consumer protection laws.
Contact
Ben & Minny’s Pets
Email: support@benandminnyspets.com
Website: https://benandminnyspets.com