Terms of service

Ben & Minny’s Pets

Last updated: October 23, 2026

1. Introduction

Welcome to Ben & Minny’s Pets. By accessing our website or purchasing products, you agree to these Terms of Service, subject to applicable consumer protection laws.

2. Products

We sell pet-related products and accessories.

We make reasonable efforts to display accurate product descriptions, specifications, pricing, and photographs.

Product colours, packaging, and appearance may vary slightly from displayed images.

3. Orders

Orders are subject to product availability and payment authorization.

We reserve the right to cancel orders that cannot be fulfilled. Customers will receive an appropriate refund for canceled, unfulfilled items.

4. Pricing and Payments

Product prices are displayed in the currency indicated at checkout.

Applicable taxes, shipping charges, and other mandatory fees will be disclosed before purchase.

Payments are processed through supported secure payment providers.

5. Shipping and Fulfillment

We serve eligible customers in Canada and the United States.

Some orders are processed and shipped by independent third-party fulfillment partners.

Delivery estimates may vary depending on product availability, supplier location, and shipping destination.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy and applicable consumer protection laws.

7. Pet Product Safety

Customers should choose products suitable for their pets' size, age, health, and needs.

Follow manufacturer instructions and supervise pets where appropriate.

Our products and website information do not replace professional veterinary advice.

8. Intellectual Property

Our original website content, branding, and materials may not be reproduced commercially without permission.

Third-party trademarks and product materials remain the property of their respective owners.

9. Acceptable Use

Customers must not use our website for fraud, unauthorized access, malicious activity, or other unlawful purposes.

10. Third-Party Services

Our website uses Shopify and may rely on independent payment, shipping, and fulfillment providers.

Our use of third-party providers does not remove responsibilities owed to customers under applicable law.

11. Liability

Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

12. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

13. Governing Law

These terms are governed by applicable laws of British Columbia and Canada, subject to mandatory consumer protections and jurisdictional rights applicable to customers elsewhere.

14. Changes

We may update these terms periodically. Changes will not retroactively remove rights associated with existing purchases.

15. Contact

Ben & Minny’s Pets

support@benandminnyspets.com

https://benandminnyspets.com