Terms of Service
Last updated: October 23, 2026
Welcome to Ben & Minny's Pets. These terms apply to shopping at benandminnyspets.com. Please read the product information, pricing, shipping details and our other store policies before placing an order. Nothing in these terms limits mandatory consumer rights.
Products and orders
We offer pet products that may be supplied and shipped by third-party fulfillment partners. Product availability, options, packaging and descriptions may change. Please confirm that the product and size are appropriate for your pet. If we cannot fulfill an item after an order is placed, we will contact you and arrange a refund for the unfulfilled item.
Prices and checkout
Prices, shipping charges and applicable taxes are shown at checkout before you confirm an order. The currency used is the currency displayed during checkout. We accept the payment methods shown there. Never email us payment-card details.
Shipping
Eligible destinations, shipping options, fees and estimated delivery details depend on the item and destination. Delivery estimates are not guaranteed arrival dates. See our Shipping Information page for more details.
Returns and refunds
Review our Returns and Refunds page before buying. Our standard return window and procedure are still being verified with fulfillment partners. If return eligibility affects your decision to purchase, contact us for confirmed information about the specific item first. Nothing in our returns information restricts mandatory legal rights or remedies.
Using pet products
Use products as intended, follow any product instructions, choose suitable sizing and supervise pets when appropriate. The information on this store is not a substitute for professional veterinary advice.
Site content
Product information and other site content are provided to assist shopping. Please do not reproduce our original brand materials or interfere with the operation of the store without permission. We may update descriptions and these terms as our store changes.
Privacy and contact
Read our Privacy Policy for information about personal data. For questions about these terms or an order, email support@benandminnyspets.com or visit our Contact page.